Shipping policy

📦 Shipping Policy for Frupix

At Frupix, we are committed to delivering our premium freeze-dried fruits quickly, safely, and in peak condition. Please review the following shipping policy to understand how we manage orders across Egypt.

1. Delivery Coverage

We currently deliver to all major cities and governorates across Egypt. If you’re outside our standard delivery areas, please reach out to our support team to explore shipping options.

2. Order Processing

  • Order Confirmation: Once your order is placed and payment is completed, a confirmation will be sent via email or SMS.

  • Handling Time: Orders are processed within 1–2 business days, excluding Fridays and public holidays.

  • Shipping Timeline: Standard delivery takes 3–5 business days. Some remote areas may take longer.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Enjoy free shipping on qualifying orders during promotional periods or when a minimum purchase value is met (as advertised on our site).

4. Delivery Conditions

4.1 Address Accuracy
Please ensure your delivery address is accurate and complete. Frupix is not responsible for delays or missed deliveries due to incorrect information.

4.2 Delivery Attempts
Our courier will attempt delivery twice. If unsuccessful, the package may be returned, and additional fees may apply for re-delivery.

4.3 Order Reception
Ensure someone is available to receive the order. Couriers may contact you to coordinate delivery if needed.

5. Handling of Perishable Goods

  • Our products are shelf-stable, but to ensure optimal freshness, we recommend receiving the delivery on the first attempt.

  • Frupix is not liable for product degradation caused by delays on the recipient’s side.

6. Order Tracking

After shipment, you’ll receive a tracking number by email or SMS. You can follow the status of your delivery via the courier’s tracking page or by contacting our support.

7. Unexpected Delays

Delivery times may be affected by public holidays, high-demand periods, or other external conditions. If delays occur, we will update you proactively.

8. Damaged or Incomplete Deliveries

Please notify us within 24 hours of receiving a damaged or incomplete order. Attach photos of the packaging and contents so we can assist you quickly.

9. Customer Support

For shipping inquiries, contact us at:
📧 Email: support@frupix.com
📞 Phone: [Phone number]