Refund policy

We want you to enjoy every bite of your Frupix freeze-dried fruits. While we generally do not accept returns due to the nature of our products, we’re here to help if something goes wrong with your order.

💬 Need Help with an Order?

If your item arrived damaged, opened, or not as described, please reach out to us within the same day of receiving your order.

Contact: support@frupix.com
Include:

  • Your order number

  • Clear photos of the issue

  • A brief explanation

We’ll review your case and may offer a replacement or credit depending on the situation.

🔁 Return Policy Summary

  • Perishable items cannot be returned or resold, so we don’t accept general returns.

  • Damaged, tampered, or incorrect items may be eligible for resolution.

  • We do not offer returns based on taste preferences, change of mind, or accidental orders.

✅ Our Promise

We are committed to ensuring you’re satisfied with your Frupix experience. If something is wrong, we’ll work with you to make it right.

Thank you for choosing Frupix.